About IN4.OPEX PLATFORM
INTELLECTUAL OPERATIONAL EFFECTIVENESS IS THE CONCEPT, METHODOLOGY, AND SET OF TECHNICAL TOOLS AIMED TO ACHIEVE AND MAINTAIN MODERN DIGITAL COMPANIES’ OPERATIONAL EFFECTIVENESS (i.e. REDUCE COSTS AND IMPROVE COMMERCIAL KPIs) IN REAL-TIME ENVIRONMENT
IN4COM GROUP DELIVERS IN4.OPEX PLATFORM SOLUTION TO AUTOMATE OPERATIONAL EFFECTIVENESS TASKS
Our IN4.OPEX PLATFORM solution addresses several aspects of operational effectiveness automation:
- Processes & operations measurement, normalization, and optimization
- Management KPIs control
- Geo-data mapping and analysis
- Churn management
- Fraud management
- Compliance management
- Customer lifecycle management
- Products profitability management
- Sales and customer care channels effectiveness
- Field operations effectiveness control including logistics
MANAGEMENT TOOLS are based on real operational data (all users activities associated with operations and processes model) which is collected into Data Warehouse in almost real-time (max delay – 1 day)
MULTIFACTOR DATA REPRESENTATIONS AND ANALYSIS – KPI, users, operations, business processes, clients (segments and categories), products, services, cost centers, etc.
OPTIMISATION FOCUS SHIFT from people performance (as soon as related KPIs are achieved and controlled permanently) onto intellectual effectiveness (finding bottlenecks and optimizing processes, specific tools/application to solve related issues, Machine Learning tools)
SYNERGY between multiple projects within the organization
IN4.OPEX PLATFORM will integrate data from major IT solutions which are used by company staff and clients in order to build the model of operations and business processes and allow almost real-time monitoring, forecasts, and controls over high-level KPI as well as individual operations and processes down to the level of single employee and process step.
using our IN4.OPEX PLATFORM
KPI CONTROL
DASHBOARDS
STAFF CONTROL
OPERATIONS
BUSINESS PROCESSES
GEO DATA
CUSTOMERS
PRODUCTS
CHANNELS
The following diagram illustrates the concept of INTELLECTUAL OPERATIONAL EFFECTIVENESS and the way it is automated by IN4.OPEX PLATFORM.
The delivery of IN4.OPEX Platform
- Business Requirements
- Solution Design
- Solution Deployment
- Support
Business cases and requirements are the basis for solution configuration and integration. For standard implementation cases, we will come up with predefined approaches and templates (which can be tuned late on according to specific needs). Requirements cover data sources, data representation, operational logic, notifications, etc.
Requirements analysis and functionality mapping are done by a team of professional analysts with a lot of experience in Intellectual Operational Effectiveness solutions and operations as well as particular subject matter expertise (banking or telecom business, etc.). All phases of the delivery are managed by a dedicated delivery manager which closely works together with customer team.
Solution design assumes not only solution visual design adaptation to client brand book guidelines but also covers all aspects of the technical design of the system including integration interfaces definition (data sources).
At the design phase of the delivery our team is enriched by solution architect and specific subject matter experts in order to make sure that functionality fit is seamless.
The platform can be deployed either at customer premises or at external hosting-providers. Deployment includes all solution components set up and tuning and extensive testing thru test cases. Deployment phase is over when the solution is accepted into commercial operations.
Deployment is done by our technical team and supervised by analysts and solution architect. It can be done remotely on on-location. To be able to launch and support the Platform we will need to have dedicated access to the Platform environment during the solution life-cycle.
Platform technical support is provided based on agreed SLAs which normally follows standard "levels" depending on availability of services and promptness of responses. It includes both technical issues resolution and Intellectual Operational Effectiveness analysis and consultancy.
Support communications are normally done via our customer support web-interface to reports issues and submit questions. Within SLAs, we provide the feedback upon solution fixes and operational advices.
IN4.OPEX Platform Project Team
IN4.OPEX Platform project is developed and supported by IN4COM Group LLC. Please see information about IN4COM Group company profile and our clients and partners, as well as recent company news, at the main web page (www.in4comgroup.com)
